• Comprehensive support for IT systems operation
  • Supporting solutions on ESRI and Bentley (Microstation) platforms
  • ORACLE and SQL databases administration and maintenance
  • Hot-Line and Help Desk services - guaranteed SLAs
  • User support and consulting services
 

For a long time, we have been providing our customers with services in the area of securing operability of solutions and standard IT technologies and we have long-term experience with the operation of ESRI and Bentley GIS technologies. Our team includes first-class database specialists with expertise in administration and operation of ORACLE or SQL databases. We are able to provide complex service and maintenance, including meeting response times set for individual incidents by the customer. We offer Hot-Line and Help Desk services to our customers in who require high-availability. Each requirement and incident is logged and solution progress is monitored. SLA fulfillment reporting is part of the service.

We provide not only services aimed at long-term IT systems operability and maintenance but also one-time support services during systems upgrades or updates to higher versions. In order to help our customers make qualified decisions about if and when to upgrade their software equipment, we offer consultations and analyses. We bring information about advantages and functionalities in new versions in context of possible implementation risks and with regard to the maximum efficiency of IT solution operation, while putting emphasis on lowering TCO (Total Cost of Ownership).